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Video: How to download UPS event logs from the NMC2 card over a network

Issue:
How to download 3 Phase UPS event logs from the NMC2 card over a network.

Product line:
AP9630, AP9631,AP9635
Smart-UPS & Smart-UPS Online
Symmetra RM & Symmetra LX
Smart-UPS VT-Galaxy 3500
Symmetra PX1 and PX2 3 Phase UPS’s

Environment:
All UPS products using Network Management Card 2 (AP9630, AP9631, AP9635)

Cause:
When Symmetra UPS experiences a fault or failure, these event logs can be downloaded to used in troubleshooting and can be sent to tech support to assist in troubleshooting the fault.

Resolution:
Provides an easy manner of downloading event logs remotely to assist in troubleshooting.
 
 

Downloading UPS logs from your Network Management Card 2.
  • Enter your User Name and Password.  The Default Username and Password are both "apc".
  • Click the "About" tab.
  • Then click "Support".
  • On the bottom portion of the screen click "Generate Logs".  Note: File generation may take a while to complete.
  • When file generation is complete, click "Download".
  • The file generated will be downloaded to your default download location. 
  • Locate the file and email it to the email specified by your Technical Support Engineer
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