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​ My heat pump heats when in cooling mode or vice versa.

Wiser Air
  • Confirm that the back plate is wired correctly with no loose connections.
  • If problem persists you may need to adjust the O/B wire orientation in Settings. To get to this setting tap the menu button in the top left hand corner. Then in the drop down menu go to system. Next select advanced and change the orientation selection. Give the heat pump about five minutes to reflect the change.
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