FAQs

Ask a Question

What can cause my I-pad to show "Cable is connected, device did not respond" when trying to connect to a drive?

Issue:
What can cause my I-pad to show "Cable is connected, device did not respond" when trying to connect to a drive?

Product Line:
I-pad app used to connect to ATV312,12,212

Environment:
All models/serial number drives, All releases of the I-pad app as of 5/6/2015

Cause:
I-pad auto detects when the cable is connected.

Resolution:
The I-pad auto detects when the adaptor cable is connected and then tries to connect to the drive.  If the drive is not connected, this fault message, "Cable is connected, device did not respond", will 312, Altivar 12, Alt
Was this helpful?
What can we do to improve the information ?