Privacy Policy Schneider Electric Australia

We respect each person's right to privacy, so we're committed to complying with applicable laws on data privacy protection and data security. This Statement contains some important information about how we deal with personal information. We hope that the Statement outlined below will help you understand what data Schneider Electric may collect, how Schneider Electric uses and safeguards that data and with whom we may share it.

We only collect the personal information that is necessary to lawfully and ethically carry on our business, to provide the information, products and services our customers and contacts request, to communicate efficiently with our customers and contacts, to keep our customers and contacts informed of products and services that are available from us, and to responsibly market our products and services. Our contacts include people who are employed by customers and people who may use, specify or recommend our products such as Contractors, Industrial Contractors, Project Contractors, Builders, Consultants, Distribution Utility’s, Government, Original Equipment Manufacturers, Switchboard manufacturers, Systems integrators, Wholesalers, Engineers, Mining Sector, Energy Sector, Industry Sector, Infrastructure Sector, Building Sector, and their employees.

Unless we need particular information to supply the specific information, products or services you request, or to open a credit account for you, the personal information we might collect about you is limited to your name, gender, contact details, occupation, employer, company segment, company site type, relationship to or dealings with us or our customers, and details of your participation in our events and promotions and your purchases of our products and services.
If you apply to us to open a credit account we may collect information about your financial position and credit history.

We will generally collect your personal information directly from you. We may do this when you meet with one of our employees, communicate with us by telephone, mail, fax or email, subscribe to our publications, enter our competitions, participate in our promotions, join our alliance/partner programs, apply for access to our websites, or submit information via our websites. We may be unable to provide the information, products or services you request, or allow you to participate in our competitions and promotions, if we are not given the personal information we ask for.

We might sometimes obtain information about you from our customers and contacts (for example, a customer who sells you our products may provide us with information about you), but we will only collect information in this way if we are satisfied that they have the right to give us the information and that we have the right to use it.

We may use personal information we hold about you to send you invitations to attend our events, information about our competitions and promotions and your participation in them, or communications about our products and services, but we won't send you communications if you've told us that you don't want to receive them.
Apart from that, we will only use your personal information to the extent necessary to provide you with a seamless experience and to improve the quality of our services to you, to assess and process any application you may make for credit, and to manage any account you may have with us.
Except with your consent, we will not disclose personal information we hold about you to any non-affiliated companies or any entities outside the Schneider Electric group of companies to allow them to market their products and services.

Sometimes we use external service providers who may have access to some personal information we collect. For example, we may use external contractors to manage our databases or websites or to attend to our marketing communications. We ensure that these contractors are bound by obligations of confidentiality and may only access information to the extent necessary to provide the services we require.

We take appropriate steps to ensure that all information we hold is protected from loss, misuse, or unauthorised access, disclosure or modification. We maintain security over our premises and access to our computer systems is limited by user identifiers and passwords.

You may use many sections of our websites anonymously, but any information you choose to submit to us via our sites (eg to book for an event, subscribe to a publication, enter a competition, participate in a promotion, or send us an email) will be treated in accordance with this Statement.
Our websites may use cookies to profile you and to tailor marketing material to your preferences. We may also record details of your visit to our sites such as your server address, domain name and browser type, the date and time of the visit, the information downloaded, customer ID code, and links from other sites followed to get to our sites -this information is anonymous and is only used for statistical and website development purposes.
You may require a Username and Password to access some sections of our sites. If you have a Username and Password, they will be used to identify you when you enter those sections.
We may store and process personal information collected from you in any country in which Schneider Electric or our hosting providers maintain facilities. By using our services, you consent to the transfer of your information among these facilities, including those located outside your country.

Schneider Electric’s website may contain links to other websites. Schneider Electric is not responsible for the privacy practices or the content of the other websites.

Please note this Privacy Policy will change from time to time. We will post changes to our Privacy Policy on this page. Please check this page regularly to keep up-to-date.

If you have any questions about the Schneider Electric Privacy Policy or wish to enquire about any privacy issue, or make a request for access to information, please contact:
Privacy Officer (Legal Department)
Schneider Electric - Pacific Zone
78 Waterloo Road
Macquarie Park NSW 2113
privacy@au.schneider-electric.com